Privacy Policy
Last Updated: 08/01/2025
1) Scope
This Privacy Policy explains how Prop-X ("Prop-X," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our websites, mobile apps, emails, and related services (the Service). It also describes your privacy rights and choices. By using the Service, you agree to this Policy.
This Policy does not apply to third-party websites or services that we do not control, even if they link to or from Prop‑X.
2) Information We Collect
A. Information you provide
- Account & profile: name, email, password, phone number, role (owner/agent/broker), company and license details (if provided).
- Listings & user content: property details, photos, videos, floor plans, documents, messages, reviews, and any other content you post.
- Communications: messages you send to other users via the Service, support requests, and your preferences.
- Verification (optional/feature-based): government ID or business documents if you choose to complete identity or license verification.
B. Information collected automatically
- Device & usage: IP address, device identifiers, browser type, operating system, pages viewed, links clicked, referring/exit pages, and timestamps.
- Approximate location: derived from IP or device settings.
- Cookies & similar technologies: see the "Cookies & Tracking" section below.
C. Information from other sources
- Service providers & partners: analytics, security, fraud prevention, optional ID verification vendors.
- Publicly available sources: business registries, license databases, or public property records where permitted by law.
- Other users: messages, flags, or reports about content or behavior.
3) How We Use Information
- Provide and operate the Service, including account creation, listings, search, messaging, and support.
- Communicate about account, listings, activity, updates; send notices.
- Safety & integrity: detect, prevent, and respond to fraud, abuse, spam, security issues, and violations.
- Improve & personalize: analyze usage, develop features, tailor recommendations.
- Marketing: send newsletters/promotions you opt into (unsubscribe anytime).
- Legal & compliance: enforce Terms, comply with law, protect rights and users.
If you are in the EEA/UK, our processing may rely on legal bases such as contract, legitimate interests, consent, and legal obligation.
4) How We Share Information
- With other users: contact/profile details visible in listings or messages.
- Service providers: hosting, analytics, communications, security, support, ID verification.
- At your direction: when integrating or requesting a third-party service.
- For legal reasons: comply with law, protect rights, property, and safety.
- Business transfers: in mergers, acquisitions, financing, or asset sales.
- Aggregated/de-identified data sharing.
We do not sell personal information. If we ever “sell” or “share” personal information as defined by U.S. state privacy laws, we will update this Policy and provide opt-out rights.
5) Cookies & Tracking
We and our service providers use cookies, web beacons, and similar technologies to operate the Service, measure performance, understand usage, and personalize content. You can manage cookies via browser or device settings. Blocking essential cookies may affect functionality.
We do not respond to Do Not Track signals. You may have additional choices via platform settings and cookie banners where displayed.
6) Your Choices
- Access/Update: review/update account info in profile settings.
- Delete: request deletion of account or data (subject to legal needs).
- Marketing opt-out: unsubscribe via email footer, reply STOP to texts, or email contact@prop-x.com.
- Cookies: manage through browser settings (see Section 5).
7) Your Privacy Rights (U.S.)
Depending on where you live (e.g., CA, CO, CT, UT, VA), you may have rights to access, correct, delete, port, and opt out of certain processing like targeted advertising or profiling. To exercise rights, email contact@prop-x.com with: (1) your request; (2) the email tied to your account; and (3) proof of identity. We will not discriminate against you for exercising rights. If we deny your request, you may appeal by replying to our decision email with “Privacy Appeal” in the subject line.
California Notice (CPRA)
- Categories collected: identifiers, commercial info, internet activity, geolocation (approximate), professional info, user content, and inferences.
- Sources: you, your devices, other users, service providers, and public sources.
- Business purposes: see Sections 3–4.
- Retention: see Section 9.
- “Sale/Share”: We do not sell personal information or share it for cross-context behavioral advertising. If that changes, we will offer a Do Not Sell/Share mechanism.
You may designate an authorized agent with proof of authorization. We will verify your identity before fulfilling requests.
8) Children’s Privacy
Prop-X is intended for individuals 18+. We do not knowingly collect personal information from children under 18. If you believe a child provided personal information, contact us and we will act accordingly.
9) Data Retention
We retain personal information as long as necessary to provide the Service and fulfill the purposes in this Policy, including legal obligations, dispute resolution, and enforcement. Listings and messages may persist after account closure, and backups may retain data for limited intervals.
10) Security
We implement reasonable measures to protect personal information, but no method is 100% secure. If a security incident occurs affecting your information, we will notify you and/or regulators as required by law.
11) International Transfers
If you access the Service from outside the server’s country, your information may be transferred to, stored, and processed in a country with different data-protection laws. Where required, we use safeguards for such transfers.
12) Third-Party Links & Services
The Service may contain links to third-party sites or integrations. Their privacy practices are governed by their own policies, not this one.
13) Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will post the updated version and revise the Effective Date. Continued use of the Service after changes means you accept the updated Policy.
14) Contact Us
For questions or privacy requests, email contact@prop-x.com.